Gói Enterprise: Success, TAM, Professional Services & đối tác Indochina Enterprise: Success, TAM, Professional Services & Indochina partners Enterprise: Success, TAM, Professional Services & Indochina partners

Tầm quan trọng của việc nâng cấp lên Enterprise Why upgrading to Enterprise matters Why upgrading to Enterprise matters

Business phù hợp nhiều SME; Enterprise trở thành lựa chọn khi downtime, compliance, hoặc quy mô sản phẩm vượt mức “tự phục vụ”. Nâng cấp sớm hơn khi rủi ro vận hành đã lớn hơn chi phí gói. Business fits many SMEs; Enterprise becomes the right choice when downtime, compliance, or product scope outgrow self-serve plans. Upgrade when operational risk already exceeds plan cost. Business fits many SMEs; Enterprise becomes the right choice when downtime, compliance, or product scope outgrow self-serve plans. Upgrade when operational risk already exceeds plan cost.

• SLA và quyền ưu tiên hỗ trợ — giảm thời gian chờ khi sự cố ảnh hưởng doanh thu hoặc khách hàng. SLAs and priority support — shorter waits when incidents hit revenue or customers. SLAs and priority support — shorter waits when incidents hit revenue or customers.
• Quyền truy cập sản phẩm và giới hạn cao hơn (WAF nâng cao, Zero Trust mở rộng, API Shield, Bot Management, …) theo hợp đồng. Higher product entitlements and limits (advanced WAF, expanded Zero Trust, API Shield, Bot Management, and more) per contract. Higher product entitlements and limits (advanced WAF, expanded Zero Trust, API Shield, Bot Management, and more) per contract.
• Khung hợp đồng, bảo mật và tuân thủ phù hợp doanh nghiệp lớn / regulated — không chỉ “bấm mua trên dashboard”. Enterprise contracting, security, and compliance posture — not only clicking buy on the dashboard. Enterprise contracting, security, and compliance posture — not only clicking buy on the dashboard.
• Lớp Success và dịch vụ chuyên gia (Premium Success, TAM, Professional Services) giúp triển khai đúng và dùng hết giá trị gói. Success and expert services (Premium Success, TAM, Professional Services) so you implement correctly and get full value. Success and expert services (Premium Success, TAM, Professional Services) so you implement correctly and get full value.

Ưu điểm chính của gói Enterprise Core advantages of the Enterprise plan Core advantages of the Enterprise plan

So với Free / Pro / Business, Enterprise gắn với kiến trúc nhiều sản phẩm, hỗ trợ theo mức độ nghiêm trọng, và đối tác triển khai — không chỉ bảng giá công khai. Versus Free / Pro / Business, Enterprise ties to multi-product architecture, severity-based support, and implementation partners — not only a public price list. Versus Free / Pro / Business, Enterprise ties to multi-product architecture, severity-based support, and implementation partners — not only a public price list.

• Mạng toàn cầu + quyền cấu hình sâu hơn cho Application Security, Performance và Cloudflare One. Global network plus deeper configuration for Application Security, Performance, and Cloudflare One. Global network plus deeper configuration for Application Security, Performance, and Cloudflare One.
• Hỗ trợ enterprise-grade: mức phản hồi theo severity, kênh ưu tiên, và (khi mua kèm) Success / TAM. Enterprise-grade support: severity-based response, priority channels, and optional Success / TAM. Enterprise-grade support: severity-based response, priority channels, and optional Success / TAM.
• Linh hoạt hợp đồng: custom packaging theo nhu cầu, không bị khóa vào một “SKU” cố định trên self-serve. Contract flexibility: custom packaging for your needs — not locked to a single self-serve SKU. Contract flexibility: custom packaging for your needs — not locked to a single self-serve SKU.
• Phù hợp khi bạn cần roadmap chung với Cloudflare (và đối tác) thay vì tự học mọi thứ trên docs. Fits when you need a shared roadmap with Cloudflare (and partners) instead of learning everything alone from docs. Fits when you need a shared roadmap with Cloudflare (and partners) instead of learning everything alone from docs.

Standard Success & Support — đi kèm Enterprise Standard Success & Support — included with Enterprise Standard Success & Support — included with Enterprise

Mọi hợp đồng Enterprise bao gồm gói Standard: onboarding modules, hỗ trợ 24/7 chat/email, phone khẩn cấp, hỗ trợ under-attack, và SLA phản hồi case theo severity (P1 urgent ≤2 giờ). Đây là lớp support “có cam kết thời gian” mà Pay-as-you-go không có. Every Enterprise contract includes Standard: onboarding modules, 24/7 chat/email support, emergency phone, under-attack support, and severity-based case response SLAs (P1 urgent ≤2 hours). This is the time-bound support layer Pay-as-you-go lacks. Every Enterprise contract includes Standard: onboarding modules, 24/7 chat/email support, emergency phone, under-attack support, and severity-based case response SLAs (P1 urgent ≤2 hours). This is the time-bound support layer Pay-as-you-go lacks.

• Getting started: Docs learning paths, communities, Success events calendar — CSM theo team (không phải named). Getting started: Docs learning paths, communities, Success events calendar — team-based CSM (not named). Getting started: Docs learning paths, communities, Success events calendar — team-based CSM (not named).
• Tech Support SLAs (Asia & Latin America): P1 ≤2h · P2 ≤4h · P3/P4 ≤48h. Tech Support SLAs (Asia & Latin America): P1 ≤2h · P2 ≤4h · P3/P4 ≤48h. Tech Support SLAs (Asia & Latin America): P1 ≤2h · P2 ≤4h · P3/P4 ≤48h.
• Solution optimization: annual health check, executive briefing, periodic business reviews, webinar best practices. Solution optimization: annual health check, executive briefing, periodic business reviews, webinar best practices. Solution optimization: annual health check, executive briefing, periodic business reviews, webinar best practices.
• Availability SLA service credit: 10× (Premium nâng lên 25×). Availability SLA service credit: 10× (Premium upgrades to 25×). Availability SLA service credit: 10× (Premium upgrades to 25×).

Xem bảng so sánh đầy đủ Standard & Premium (Asia & Latin America) → View full Standard & Premium comparison (Asia & Latin America) → View full Standard & Premium comparison (Asia & Latin America) →

Premium Success & Support — nâng cấp tùy chọn Premium Success & Support — optional upgrade Premium Success & Support — optional upgrade

Premium là nâng cấp mua thêm (~20% giá trị hợp đồng/năm), có 3 tier theo ACV ($48k–100k · $101k–500k · $501k+ USD). Bao gồm premium support queue, SLA nhanh hơn (P1 ≤1h), Named CSM, expert/focused/tailored sessions và credit SLA 25×. Premium is an optional add-on (~20% of annual contract value) with three ACV tiers ($48k–100k · $101k–500k · $501k+ USD). It adds a premium support queue, faster SLAs (P1 ≤1h), a named CSM, expert/focused/tailored sessions, and 25× SLA credits. Premium is an optional add-on (~20% of annual contract value) with three ACV tiers ($48k–100k · $101k–500k · $501k+ USD). It adds a premium support queue, faster SLAs (P1 ≤1h), a named CSM, expert/focused/tailored sessions, and 25× SLA credits.

• Premium support queue — ưu tiên xử lý ticket so với Standard. Premium support queue — prioritized ticket handling vs Standard. Premium support queue — prioritized ticket handling vs Standard.
• SLA nhanh hơn: P1 ≤1h · P2 ≤2h · P3/P4 ≤24h (so với Standard P1 ≤2h). Faster SLAs: P1 ≤1h · P2 ≤2h · P3/P4 ≤24h (vs Standard P1 ≤2h). Faster SLAs: P1 ≤1h · P2 ≤2h · P3/P4 ≤24h (vs Standard P1 ≤2h).
• Named Customer Success Manager và expert-guided setup (webinar hoặc focused session tùy tier). Named Customer Success Manager and expert-guided setup (webinar or focused session by tier). Named Customer Success Manager and expert-guided setup (webinar or focused session by tier).
• Tối ưu cấu hình / roadmap / workshop: webinar → focused → tailored theo tier Premium. Configuration / roadmap / workshop optimization: webinar → focused → tailored by Premium tier. Configuration / roadmap / workshop optimization: webinar → focused → tailored by Premium tier.

Xem bảng so sánh đầy đủ Standard & Premium (Asia & Latin America) → View full Standard & Premium comparison (Asia & Latin America) → View full Standard & Premium comparison (Asia & Latin America) →

Technical Account Manager (TAM) Technical Account Manager (TAM) Technical Account Manager (TAM)

TAM là điểm liên hệ kỹ thuật chuyên sâu sau hợp đồng: theo dõi ticket, hỗ trợ escalation, và tư vấn cách dùng sản phẩm để đạt mục tiêu kỹ thuật dài hạn. Thường gắn với gói Premium / focused services — không thay thế Support 24×7 cho mọi ticket. A TAM is a dedicated post-contract technical point of contact: tracking tickets, helping escalate, and advising on product usage toward long-term technical goals. Usually tied to Premium / focused services — not a replacement for 24×7 Support on every ticket. A TAM is a dedicated post-contract technical point of contact: tracking tickets, helping escalate, and advising on product usage toward long-term technical goals. Usually tied to Premium / focused services — not a replacement for 24×7 Support on every ticket.

• Primary technical contact: hiểu môi trường của bạn và ưu tiên đúng khi có sự cố. Primary technical contact: knows your environment and prioritizes correctly during incidents. Primary technical contact: knows your environment and prioritizes correctly during incidents.
• Advocacy nội bộ Cloudflare — đẩy feedback và nhu cầu của bạn tới đúng đội sản phẩm / support. Internal Cloudflare advocacy — routes your feedback and needs to the right product / support teams. Internal Cloudflare advocacy — routes your feedback and needs to the right product / support teams.
• Gợi ý chủ động về adoption, cấu hình và roadmap kỹ thuật — giảm “mua nhiều nhưng dùng ít”. Proactive guidance on adoption, configuration, and technical roadmap — less “bought a lot, used little”. Proactive guidance on adoption, configuration, and technical roadmap — less “bought a lot, used little”.
• Phối hợp với Customer Success và Account Team trong các buổi review dịch vụ. Partners with Customer Success and the Account Team in service delivery reviews. Partners with Customer Success and the Account Team in service delivery reviews.

Professional Services (PS) Professional Services (PS) Professional Services (PS)

Professional Services là dịch vụ triển khai / thiết kế theo dự án: giúp go-live nhanh, đúng kiến trúc, và bàn giao vận hành. Phù hợp khi team nội bộ chưa có kinh nghiệm Cloudflare sâu hoặc deadline gấp. Professional Services are project-based design and deployment engagements: faster go-live, sound architecture, and operational handoff. Ideal when the internal team lacks deep Cloudflare experience or faces a tight deadline. Professional Services are project-based design and deployment engagements: faster go-live, sound architecture, and operational handoff. Ideal when the internal team lacks deep Cloudflare experience or faces a tight deadline.

• Thiết kế và triển khai (WAF, Zero Trust, CDN/cache, Workers, …) theo scope đã thống nhất. Design and implement (WAF, Zero Trust, CDN/cache, Workers, and more) against an agreed scope. Design and implement (WAF, Zero Trust, CDN/cache, Workers, and more) against an agreed scope.
• Knowledge transfer: tài liệu, workshop, và bàn giao để team nội bộ tự vận hành sau dự án. Knowledge transfer: docs, workshops, and handoff so your team can operate after the project. Knowledge transfer: docs, workshops, and handoff so your team can operate after the project.
• Giảm rủi ro misconfiguration phổ biến (DNS/proxy, SSL mode, Access policy, cache bypass sai). Lowers common misconfiguration risk (DNS/proxy, SSL mode, Access policies, bad cache bypass). Lowers common misconfiguration risk (DNS/proxy, SSL mode, Access policies, bad cache bypass).
• Có thể kết hợp với đối tác địa phương để triển khai gần timezone và ngôn ngữ của bạn. Can combine with a local partner for delivery closer to your timezone and language. Can combine with a local partner for delivery closer to your timezone and language.

Gợi ý: dùng dịch vụ của Đối tác tại Việt Nam Recommendation: work with a Vietnam partner Recommendation: work with a Vietnam partner

Cloudflare cung cấp Success, TAM và Professional Services toàn cầu. Với doanh nghiệp Việt Nam và Indochina, làm việc qua đối tác địa phương giúp hóa đơn, tư vấn tiếng Việt, và phối hợp với Cloudflare local team dễ hơn — đặc biệt khi mua gói Enterprise. Cloudflare provides Success, TAM, and Professional Services globally. For Vietnam and Indochina businesses, a local partner makes invoicing, Vietnamese-language consulting, and coordination with the Cloudflare local team easier — especially on Enterprise. Cloudflare provides Success, TAM, and Professional Services globally. For Vietnam and Indochina businesses, a local partner makes invoicing, Vietnamese-language consulting, and coordination with the Cloudflare local team easier — especially on Enterprise.

• Đối tác giúp kênh mua Enterprise, làm rõ scope Success / TAM / PS trước khi ký. Partners help you buy Enterprise and clarify Success / TAM / PS scope before you sign. Partners help you buy Enterprise and clarify Success / TAM / PS scope before you sign.
• Hỗ trợ viết Support case, triage sự cố, và phối hợp escalation (ví dụ trợ lý case của đối tác). Help drafting Support cases, triaging incidents, and coordinating escalation (for example a partner case assistant). Help drafting Support cases, triaging incidents, and coordinating escalation (for example a partner case assistant).
• Workshop / onboarding gần timezone Việt Nam — hỏi đáp bằng tiếng Việt khi cần. Workshops / onboarding near Vietnam timezone — Q&A in Vietnamese when needed. Workshops / onboarding near Vietnam timezone — Q&A in Vietnamese when needed.
• Sau khi có hợp đồng Enterprise, đối tác vẫn là cầu nối vận hành hàng ngày bên cạnh kênh Cloudflare chính thức. After the Enterprise contract, the partner remains a day-to-day ops bridge alongside official Cloudflare channels. After the Enterprise contract, the partner remains a day-to-day ops bridge alongside official Cloudflare channels.

Trợ lý Support case (đối tác) ↗ Partner Support case helper ↗ Partner Support case helper ↗ Đăng ký hội thảo với đối tác → Workshop with a partner → Workshop with a partner →

3 ưu điểm chính khi mua Enterprise tại khu vực Indochina 3 key advantages of buying Enterprise in Indochina 3 key advantages of buying Enterprise in Indochina

Mua qua đối tác khu vực Indochina (ví dụ Việt Nam) thường mang lại ba lợi ích vận hành và tài chính rõ ràng hơn so với tự mua trực tiếp nước ngoài. Buying through an Indochina-region partner (for example in Vietnam) usually delivers three clearer operational and financial benefits than purchasing abroad alone. Buying through an Indochina-region partner (for example in Vietnam) usually delivers three clearer operational and financial benefits than purchasing abroad alone.

1. 01

   Xuất hóa đơn VAT hợp lệ từ đối tác Valid VAT invoices from the partner Valid VAT invoices from the partner

   Doanh nghiệp Việt Nam cần hóa đơn VAT hợp lệ để hạch toán và hoàn thuế. Mua qua đối tác Indochina giúp xuất hóa đơn đúng quy định — tránh khó khăn khi thanh toán trực tiếp nước ngoài. Vietnamese companies need valid VAT invoices for accounting and tax. Buying through an Indochina partner yields compliant invoicing — avoiding friction of paying a foreign entity directly. Vietnamese companies need valid VAT invoices for accounting and tax. Buying through an Indochina partner yields compliant invoicing — avoiding friction of paying a foreign entity directly.

2. 02

   Được hỗ trợ tư vấn, triển khai và hỗ trợ Consulting, implementation, and ongoing support Consulting, implementation, and ongoing support

   Đối tác đồng hành từ tư vấn chọn gói / kiến trúc, triển khai (DNS, WAF, Zero Trust, …) đến hỗ trợ vận hành sau go-live — gần ngôn ngữ và giờ làm việc của bạn. The partner walks with you from plan / architecture advice, through implementation (DNS, WAF, Zero Trust, and more), to post–go-live ops support — closer to your language and working hours. The partner walks with you from plan / architecture advice, through implementation (DNS, WAF, Zero Trust, and more), to post–go-live ops support — closer to your language and working hours.

3. 03

   Cloudflare local team tham gia xử lý và hỗ trợ Cloudflare local team joins troubleshooting and support Cloudflare local team joins troubleshooting and support

   Khi mua và vận hành qua kênh khu vực Indochina, bạn dễ được Cloudflare local team phối hợp nhảy vào xử lý sự cố và hỗ trợ trong quá trình sử dụng — bổ sung cho Support / Success toàn cầu. Buying and operating through the Indochina channel makes it easier for the Cloudflare local team to jump in on incidents and ongoing support — complementing global Support / Success. Buying and operating through the Indochina channel makes it easier for the Cloudflare local team to jump in on incidents and ongoing support — complementing global Support / Success.