Standard Success & Support Standard Success & Support Standard Success & Support
Đi kèm mọi hợp đồng Enterprise Included with every Enterprise contract
Đi kèm mọi hợp đồng Enterprise Included with every Enterprise contract
Cloudflare Support & Success Packages Cloudflare Support & Success Packages Cloudflare Support & Success Packages
Gói Enterprise bao gồm Standard Success & Support — onboarding modules, hỗ trợ 24/7, phone khẩn cấp, và SLA phản hồi case theo severity (P1 ≤2 giờ). Premium Success là nâng cấp tùy chọn (~20% giá trị hợp đồng/năm) với hàng đợi ưu tiên, SLA nhanh hơn, Named CSM và tối ưu cấu hình sâu hơn — tier Premium phụ thuộc ACV. Enterprise includes Standard Success & Support — onboarding modules, 24/7 support, emergency phone, and severity-based case response SLAs (P1 ≤2 hours). Premium Success is an optional upgrade (~20% of annual contract value) with a priority queue, faster SLAs, a named CSM, and deeper configuration optimization — Premium tier depends on ACV. Enterprise includes Standard Success & Support — onboarding modules, 24/7 support, emergency phone, and severity-based case response SLAs (P1 ≤2 hours). Premium Success is an optional upgrade (~20% of annual contract value) with a priority queue, faster SLAs, a named CSM, and deeper configuration optimization — Premium tier depends on ACV.
Bảng so sánh cho tổ chức có trụ sở tại châu Á và Mỹ Latinh (Asia & Latin America). Entitlement cụ thể vẫn phụ thuộc hợp đồng. Comparison for organizations headquartered in Asia and Latin America. Exact entitlements still depend on your contract. Comparison for organizations headquartered in Asia and Latin America. Exact entitlements still depend on your contract.
Trang Enterprise trên hub → Enterprise hub page → Cloudflare One Paygo vs Enterprise → Cloudflare One Paygo vs Enterprise → Liên hệ Enterprise Sales ↗ Contact Enterprise Sales ↗
Premium (tier 1) Premium (tier 1) Premium (tier 1)
~20% giá trị hợp đồng/năm ~20% of annual contract value
ACV $48k–$100k USD ACV $48k–$100k USD
Premium (tier 2) Premium (tier 2) Premium (tier 2)
~20% giá trị hợp đồng/năm ~20% of annual contract value
ACV $101k–$500k USD ACV $101k–$500k USD
Premium (tier 3) Premium (tier 3) Premium (tier 3)
~20% giá trị hợp đồng/năm ~20% of annual contract value
ACV $501k+ USD ACV $501k+ USD
Standard vs Premium — tóm tắt nhanh Standard vs Premium — quick summary Standard vs Premium — quick summary
Standard
Đi kèm Enterprise: CSM theo team, SLA P1 ≤2h, webinar tối ưu, credit SLA 10×, không có premium queue hay expert setup session. Included with Enterprise: team CSM, P1 SLA ≤2h, webinar optimization, 10× SLA credits, no premium queue or expert setup session. Included with Enterprise: team CSM, P1 SLA ≤2h, webinar optimization, 10× SLA credits, no premium queue or expert setup session.
Premium
Mua thêm (~20% ACV): Named CSM, premium queue, SLA P1 ≤1h, expert/focused/tailored sessions theo tier, credit SLA 25×. Optional add-on (~20% ACV): named CSM, premium queue, P1 SLA ≤1h, expert/focused/tailored sessions by tier, 25× SLA credits. Optional add-on (~20% ACV): named CSM, premium queue, P1 SLA ≤1h, expert/focused/tailored sessions by tier, 25× SLA credits.
Bảng so sánh đầy đủ Full comparison matrix Full comparison matrix
Mặc định lọc các dòng khác nhau giữa Standard và Premium. Premium tier 1–3 khác nhau chủ yếu ở expert sessions và mức tối ưu (webinar → focused → tailored). Defaults to rows where Standard and Premium differ. Premium tiers 1–3 mainly differ on expert sessions and optimization depth (webinar → focused → tailored). Defaults to rows where Standard and Premium differ. Premium tiers 1–3 mainly differ on expert sessions and optimization depth (webinar → focused → tailored).
11 dòng
| Tính năng | Standard | Premium T1 | Premium T2 | Premium T3 |
|---|---|---|---|---|
Getting started | — | Expert-led webinar | Focused session (limits apply) | Focused session (limits apply) |
Technical support | — | ✓ | ✓ | ✓ |
Tech Support SLAs (phản hồi case) | ≤ 2 hr | ≤ 1 hr | ≤ 1 hr | ≤ 1 hr |
Tech Support SLAs (phản hồi case) | ≤ 4 hr | ≤ 2 hr | ≤ 2 hr | ≤ 2 hr |
Tech Support SLAs (phản hồi case) | ≤ 48 hr | ≤ 24 hr | ≤ 24 hr | ≤ 24 hr |
Tech Support SLAs (phản hồi case) | ≤ 48 hr | < 24 hr | < 24 hr | < 24 hr |
Solution optimization (Success) | Team | Named | Named | Named |
Solution optimization (Success) | Webinar | Webinar | Focused | Tailored |
Solution optimization (Success) | Webinar | Webinar | Focused | Tailored |
Solution optimization (Success) | Webinar | Webinar | Focused | Tailored |
Product availability | 10× credit | 25× credit | 25× credit | 25× credit |
Dịch vụ bổ sung (add-on) Optional add-on services Optional add-on services
Implementation Professional Services Implementation Professional Services Implementation Professional Services
Triển khai/migration sâu hơn onboarding trong Premium — PM, architect, engineer dẫn dắt theo mục tiêu tổ chức. Deeper deployment/migration than Premium onboarding — PMs, architects, and engineers lead toward your organization’s goals. Deeper deployment/migration than Premium onboarding — PMs, architects, and engineers lead toward your organization’s goals.
Technical Account Management (TAM) Technical Account Management (TAM) Technical Account Management (TAM)
Single point of contact kỹ thuật chiến lược; phản hồi nhanh sự cố khẩn — phù hợp tổ chức có nhu cầu bảo mật/hiệu năng critical và portfolio Cloudflare rộng. Strategic technical single point of contact with fast urgent response — for critical security/performance needs and broad Cloudflare portfolios. Strategic technical single point of contact with fast urgent response — for critical security/performance needs and broad Cloudflare portfolios.
Security Operations Center-as-a-Service (SOCaaS) Security Operations Center-as-a-Service (SOCaaS) Security Operations Center-as-a-Service (SOCaaS)
Cloudflare SOC vận hành giám sát, điều tra và hỗ trợ giảm thiểu sự cố phát hiện từ giải pháp Cloudflare. Cloudflare SOC experts monitor, investigate, and help mitigate incidents detected by Cloudflare solutions. Cloudflare SOC experts monitor, investigate, and help mitigate incidents detected by Cloudflare solutions.
Authorized Services Delivery Partners (ASDP) Authorized Services Delivery Partners (ASDP) Authorized Services Delivery Partners (ASDP)
Đối tác được Cloudflare công nhận qua validation kỹ thuật — triển khai dịch vụ với chuẩn bảo mật, hiệu năng, độ tin cậy. Cloudflare-validated partners for service delivery with security, performance, and reliability standards. Cloudflare-validated partners for service delivery with security, performance, and reliability standards.
Cần báo giá Premium Success? Need a Premium Success quote? Need a Premium Success quote?
Standard đi kèm Enterprise; Premium và PS/TAM/SOCaaS là add-on — trao đổi với Sales hoặc đối tác Indochina để chọn tier và scope phù hợp. Standard ships with Enterprise; Premium plus PS/TAM/SOCaaS are add-ons — talk to Sales or an Indochina partner to pick the right tier and scope. Standard ships with Enterprise; Premium plus PS/TAM/SOCaaS are add-ons — talk to Sales or an Indochina partner to pick the right tier and scope.